Robofy Care
Support thatnever sleeps.
AI answers most questions instantly on WhatsApp and hands complex cases to the right person, with the full context.
Why teams choose Care
Contextual conversations
Replies that follow the thread, the intent and what was said before.
Knowledge integration
Answers align with your existing documentation and policies.
Smart escalation
Knows when a person is needed and routes to the right agent instantly.
Many languages
Turkish, English and more, without manual translation.
Employee helpdesk
Payslips, leave balances and HR questions answered on WhatsApp.
Labels and notes
Tag conversations and leave notes so no follow-up slips.
What people see on WhatsApp
How a conversation flows
Ask
A customer or employee writes on WhatsApp.
Understand
Care reads the intent and the conversation so far.
Answer
It replies from your knowledge base and connected systems.
Hand over
When a person is needed, the chat moves to your team with its history.
Improve
Resolved questions sharpen the next answers.
How Care stays reliable
Grounded responses
Care answers from your own materials, putting exact information ahead of general assumptions.
- Knowledge base answers
- Connected systems
- No guessing
Seamless escalation
When human judgment is needed, the conversation moves to an agent with full context.
- Queues and assignment
- Full history attached
- Labels and notes
Continuous improvement
Standard questions are identified and resolved faster over time.
- Common questions surfaced
- Answers refined
- Fewer repeats
Secure processing
Strict controls keep conversations reliable and unauthorised information private.
- Role-based access
- Audit logs
- Encryption at rest and in transit
What Care handles
Status inquiries
Order, delivery and application updates without an agent.
Account management
Standard account requests, handled securely around the clock.
Interactive guidance
Step-by-step help for setup and troubleshooting.
Employee questions
Pay dates, payslips and leave balances, answered in seconds.
Returns and complaints
Details collected, then passed to your team with photos and history.
Multilingual support
Customers answered in their own language.